BHHWigs Return & Refund Policy

Effective Date: 15/02/2026

At BHHWigs, we are committed to providing high-quality human hair wigs. If you are not fully satisfied with your purchase, we offer a 30-day return policy under the conditions outlined below.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the wig must:

• Be unused and unworn

• Be unwashed

• Be unaltered

• Not have been cut, styled, dyed, or chemically processed

• Be returned in its original packaging

• Include all original tags, lace intact, and accessories

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Defective Returns (Change of Mind)

We accept returns for non-defective items, including:

• Change of mind

• Color preference change

• Style preference change

• Incorrect selection by customer

For approved non-defective returns:

• A 15% restocking fee will be deducted from the refund amount.

• Original shipping fees are non-refundable.

• The customer is responsible for return shipping costs.

The wig must pass inspection upon return before a refund is issued.

3. Defective or Damaged Items

If your wig arrives damaged or defective, please contact us within 48 hours of delivery with:

• Clear photos

• Order number

• Description of the issue

If the issue is confirmed:

• We will offer a replacement or full refund

• No restocking fee will apply

• Return shipping may be covered where applicable

Damage caused by improper use, styling, cutting, dyeing, or chemical treatment is not considered a manufacturing defect.

4. Inspection & Approval Process

Once we receive your returned item:

• It will be inspected within 3–5 business days.

• If approved, your refund will be processed to your original payment method.

• Processing times may vary depending on your payment provider.

5. Non-Returnable Situations

We do not accept returns for:

• Wigs that have been worn, styled, cut, dyed, or altered

• Custom orders

• Final sale or clearance items

6. How to Request a Return

To initiate a return, please contact:

📧 Email: support@bhhwigs.com
Include:

• Full name

• Order number

• Reason for return

• Photos (if applicable)

Returns must be authorized before being sent back.

7. Refund Processing

Approved refunds will be issued:

• To the original payment method only

• Within 5–10 business days after inspection approval

Bank processing times may vary.

Bhh Wigs Promise

✔ Secure Checkout
✔ 100% Virgin Human Hair
✔ 30-Day Returns
✔ Dedicated Customer Support