Frequently Asked Questions (FAQs) – BHH Wigs

Q: What payment methods do you accept?

A: We currently accept PayPal, which is secure, fast, and widely trusted internationally. More payment options will be available soon.

Q: Can I pay in my local currency?

A: Yes! Prices are shown in USD, Your PayPal checkout may convert to your local currency automatically.

Shipping & Delivery

A:

• Standard Orders: 7 working days

• Custom / Personalized Orders: 10 working days

Q: How long does delivery take?

A: Standard international shipping usually takes 5–7 working days. You’ll receive a tracking number to monitor your order.

Q: Do you ship worldwide?

A: Yes! We ship to the USA, UK, Canada, and many other countries. Shipping fees are calculated at checkout.

Can I change my order after placing it?

Changes can be made within one hour of placing the order. Please contact us immediately for assistance.

Ordering & Payments

Q: How long does it take to process my order?

Q: How long does delivery take?

A: Standard international shipping usually takes 5–7 working days. You’ll receive a tracking number to monitor your order.

Products & Hair Care

What type of hair do you sell?

A: We sell 100% premium human hair that is soft, tangle-free, and long-lasting.

A: Treat your hair gently with sulfate-free shampoos, conditioner, and minimal heat styling to maintain its softness and longevity. Full care instructions are included with every order.

Q: How should I care for my hair?

Q: Can I color or heat-style the hair?

A: Yes! Our hair can be dyed, curled, or straightened with care. Always use heat protectants and test small sections first.

Returns & Exchanges

Q: Can I return my hair if I change my mind?

A: For hygiene and quality reasons, only items that arrive damaged or incorrect are eligible for exchange. Custom/personalized orders are non-refundable.

Q: How do I initiate a return or exchange?

A: Contact us within 48 hours of delivery with your order number and photos of the item. Our support team will guide you through the process.

Order Support & Contact

Q: How can I contact you for questions or support?

A: You can email us at support@bhhwigs.com or reach us on WhatsApp: +27-61-605-1366 or simply fill in the form below and we will in touch. We’re happy to help!