Returns & Refunds policy
If you receive your wig and are unhappy with your purchase, please contact us first before leaving a negative review, we will do our best to resolve the issue. All our wigs are high quality and we do our best to produce that which the customer desires, however we understand mistakes do happen. We gladly accept returns: If you would like to return your purchase for refund or replacement please contact us within 7 days of having received your item and return the wig within 15 days from the time it was delivered.
We will refund you no later than 30 days from the day on which we receive the returned goods or we will send out a replacement. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 15 days
The goods are in the original packaging
The wig has not been used, won, washed or altered
The following purchases cannot be returned:
The supply of goods made to your specifications or clearly personalized.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please email us at Support@bhhwigs.com to initiate return or refund request. We will give you our company returns address.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Support@bhhwigs.com